CANCELLATION, RETURN AND EXCHANGE POLICY

1. Order Cancellation

The buyer can cancel the order before it is shipped. Cancellation requests must be submitted to the Seller through the Seller’s website. Cancellation cannot be made for orders that have been delivered to cargo.

2. Right of Withdrawal

The buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the product without giving any reason and without paying any penalty, in accordance with Article 9 of the Distance Contracts Regulation.

In cases where the buyer's right of withdrawal can be exercised, a written notification to the seller within the fourteen-day period is mandatory.

The contact information for withdrawal notification is as follows.

Address              : Büyükkayacık OSB Mh. Güzelkonak Sk. No: 8B-1 Selçuklu, KONYA

Phone              : 0332 346 05 20 (pbx)

E-mail             : zadevital@zade.com.tr

Website        : https://zadevital.com.tr/

The buyer exercising the right of withdrawal is obliged to return the product to the seller completely with its box, packaging, standard accessories if any, user manuals and invoice in the condition it was received. The 10-day period foreseen for returning the product to the seller starts on the date of withdrawal notification. Shipping costs for return are covered by the seller.

3. Products Where the Right of Withdrawal Cannot Be Exercised

The right of withdrawal cannot be exercised on the following products and other products listed in Article 15 of the Distance Contracts Regulation:

a) Goods or services whose price fluctuates due to financial market changes and are not under the control of the seller or provider,

b) Products prepared according to the buyer's requests or personal needs,

c) Perishable products or those with an expiry date,

ç) Products whose protective elements such as packaging, tape, seal, package have been opened after delivery; products that are not appropriate for return in terms of health and hygiene,

d) Products that mix with other products after delivery and cannot be separated by nature,

e) Used, washed, damaged or sports equipment that has lost its resellability.

4. Return Conditions

Product return requests are made within the framework of the provisions of Law No. 6502 on Consumer Protection and within the criteria below.

Products to be returned must be unused, in their original packaging and complete. The invoice and accessories, if any, sent with the product must be returned completely.

5. Refund of Return Price

After the returned product reaches the Seller, the necessary checks are made. The price of the products found to meet the return conditions is refunded to the consumer within 14 days at the latest, depending on the payment method.

If the purchased products are promotional products and a refund is desired, the refund will be made considering the campaign period and the conditions to be met.  

6. Defective Products

In case of a defective product delivered to the consumer, the consumer’s optional rights are reserved within the scope of Law No. 6502. Defective product notification must be made to the Seller within a reasonable time from the delivery date.

In case the product is defective, replacement with a non-defective product depends on stock availability.