Payment and Delivery
PRELIMINARY INFORMATION FORM
1- This Preliminary Information Form has been prepared to inform the Buyer about the name, quantity, basic characteristics, sales price including VAT, and payment method of the product/service subject to sale according to the legislation, in relation to the Distance Sales Contract (“Contract”) planned to be concluded between the Buyer and the Seller. In addition, the issues mandatory to be included under the Distance Contracts Regulation are included in the Preliminary Information Form. A copy of the Preliminary Information Form and the Contract will be sent to the Buyer via email.
The BUYER can follow the information related to the Preliminary Information Form and the Contract from the “My Account” page linked to their membership and can update their changing information on this page. A copy of the Preliminary Information Form and the Contract is available in the Buyer's membership account and can be additionally sent by email upon request.
SELLER
Title : ZADE VITAL İLAÇ KİMYA GIDA SAN. VE TİC. A.Ş.
Address : Büyükkayacık OSB Mh. Güzelkonak Sk. No: 8B-1 Selçuklu, KONYA
Tax Number : 996 086 8558
Phone : 0332 346 05 20 (pbx)
E-mail : zadevital@zade.com.tr
(Hereinafter referred to as “Seller.”)
BUYER
Name / Surname / Title :
Address :
Phone :
E-mail :
(Hereinafter referred to as “Buyer.”)
2- Product and Delivery Information
2.1. The basic characteristics (type, quantity, number, sales price) of the Product/Service are available on the website https://zadevital.com.tr/ (“Platform”) owned by the Seller and these details have been approved by the Buyer.
2.2. By accepting this Preliminary Information Form, the Buyer acknowledges and agrees in advance that if they approve the order subject to the Contract, they will be obliged to pay the order price and any additional fees such as shipping costs and taxes and have been informed about this.
2.3. All amounts to be paid for the product/service (total sales price including all taxes, shipping costs, installment differences, etc.) are shown in the table below.
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Product Description |
Unit Price (TRY) |
Quantity |
Total Including VAT (TRY) |
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Shipping Cost |
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Delivery Method :
Delivery Address :
Billing Address :
Order Date :
Carrier :
Delivery Time* :
Other Expenses to be Covered by the Buyer :
*Exceptions stated in the Contract and relevant legislation are reserved.
3- General Terms
3.1. The Buyer declares and agrees that for the timely and correct delivery of the product/service subject to sale, payment transactions must be made according to the information on the Platform and that delivery address and recipient information must be filled in correctly and completely.
3.2. Depending on their nature, all other sales terms in the Contract shall be established by the Buyer approving the Contract on the Platform. Upon the Buyer's request, the Contract will be sent to the Buyer by email and can be accessed by the Buyer through their membership account.
3.3. The product/service subject to sale shall be delivered to the person at the delivery address within a legal period not exceeding 30 (thirty) days depending on the distance of the delivery address after the order is confirmed. If the product cannot be delivered to the Buyer within this period, the Buyer reserves the right to terminate the Contract.
3.4. The Seller is responsible for delivering the Product intact and complete, in accordance with the qualities specified in the order.
3.5. For the delivery of the product/service subject to sale to the Buyer, the Contract concluded electronically must be electronically confirmed by the Buyer and the price must be paid using the payment method preferred by the Buyer. If, for any reason, the product/service price is not paid or is canceled in bank records, the Seller is deemed relieved of the obligation to deliver the product/service.
3.6. The Buyer must inspect the product before accepting delivery and refuse to accept damaged and defective products such as crushed, broken, torn packaging, etc. Otherwise, the product accepted will be considered undamaged and intact. The Buyer is responsible for properly preserving the product/service after delivery.
3.7. After delivery of the product subject to sale, if the Buyer's credit card is used unlawfully by unauthorized persons resulting in non-payment of the contract amount by the relevant Bank or financial institution to the Seller, the Buyer agrees, declares and undertakes to return the product to the Seller within 3 (three) days with return costs borne by the Buyer.
3.8. The Seller may procure a substitute product/service by informing the Buyer and obtaining explicit approval before the fulfillment obligation period arising from the Contract expires.
3.9. If the Seller cannot deliver the product within the period due to force majeure reasons such as weather conditions, general strikes, transportation blockage and/or technical reasons, the Seller must notify the Buyer within 3 (three) days from the date they learned of the situation. In this case, the Buyer may choose to cancel the order, replace the product with an equivalent, and/or postpone the delivery time until the impediment is removed. If the Buyer cancels the order, a refund will be made by notifying the bank of the credit card used.
3.10. In cases where the Buyer is entitled to a refund for any reason within the scope of the Contract, the Buyer acknowledges, declares and undertakes that if the payment was made by credit card, the average process for the refunded amount by the Seller to be reflected to the Buyer's account by the bank may take 2 (two) to 3 (three) weeks, and any delay is related solely to the bank’s processing time, holding the Seller not responsible for any such delays.
3.11. If the Buyer resides outside the borders of the Republic of Turkey and/or the delivery address is outside the Republic of Turkey, the Buyer accepts, declares and undertakes that they will be responsible for all customs duties, fees, and any other financial liabilities imposed by the country where they reside and/or where the product is delivered, and that they will promptly fulfill all such payment requests necessary for the product delivery.
3.12. The Seller has the authority to determine the price of the Product offered on the Platform in accordance with the legislation.
3.13. No additional cost will be charged to the Buyer regarding the fee tariff due to the use of the Seller's Platform for placing an order.
3.14. If the Buyer does not accept delivery of the Product/Service for any reason, it will be considered that the Buyer has returned the Product/Service. In this case, all payments collected from the Buyer, including delivery costs if any, will be refunded to the Buyer within the legal period.
3.15. The Seller is not responsible for damages or expenses arising from the Buyer's or a third person designated by the Buyer not being present at the delivery address at the time of delivery and thus delayed or non-delivery of the Product/Service.
3.16. Unless otherwise stipulated, delivery expenses of the Product/Service shall be borne by the Buyer. If the Seller has declared on the Platform that they will cover the delivery costs, such costs will be borne by the Seller.
4. Right of Withdrawal
4.1. The Buyer has the right to withdraw from the contract within fourteen days without giving any reason and without penalty. The parties agree that Article 9 of the Distance Contracts Regulation shall apply in determining the withdrawal period.
4.2. For situations in which the right of withdrawal can be used, the Buyer must notify the Seller in writing within the fourteen-day period. The explicit address, fax number, and email details where the withdrawal notification should be sent are specified in Article 1 of the preliminary information form.
4.3. The carrier designated by the Seller for returns is Sürat Cargo company, and if the Buyer prefers to send the product to the Seller using the return code or the contracted cargo customer number provided by the Seller, the shipping costs will be borne by the SELLER.
4.4. The BUYER must return the product to the Seller within ten days from the date of notification of exercising the right of withdrawal. According to the Tax Procedure Law General Communiqué, for the Buyer who exercised the right of withdrawal to receive a refund, it is mandatory to send to the SELLER a printed and fully completed and signed copy of the form on the website or fully complete the return section on the invoice, and return the products with their boxes, packaging, and any standard accessories intact and undamaged.
4.5. The Seller will refund all payments collected, including delivery costs if any, within fourteen days from the date the notice of withdrawal is received, using the payment method chosen by the consumer without any additional charge or obligation.
4.6. The Product box, packaging, any standard accessories, and other gifts provided with the Product to be returned within the scope of the right of withdrawal must also be returned intact and undamaged.
4.7. According to Article 15 “Exceptions to the Right of Withdrawal” of the Distance Contracts Regulation, the Buyer cannot use the right of withdrawal in the following cases: a) Contracts related to goods or services with prices subject to fluctuations in financial markets beyond the control of the seller or provider.
b) Contracts for goods prepared according to the consumer's requests or personal needs.
c) Contracts relating to the delivery of perishable goods or goods with expiration dates.
ç) Contracts for goods whose protective elements such as packaging, tape, seals, or wrapping have been opened after delivery, where return is inappropriate for health and hygiene reasons.
d) Contracts for goods that cannot be separated due to their nature after mixing with other products post-delivery.
e) Contracts related to books, digital content, and computer consumables delivered in material form if their protective elements such as packaging, tape, seals, or wrapping have been opened after delivery.
f) Contracts for delivery of periodicals such as newspapers and magazines, except for those provided under subscription agreements.
g) Contracts related to accommodation, transport of goods, car rental, food and beverage supply, and leisure activities to be performed at a specified date or period.
ğ) Contracts for services performed instantly in electronic media or intangible goods delivered instantly to the consumer.
h) Contracts for services whose execution has begun with the consumer’s consent before the lapse of the withdrawal period.
5- Final Provision
The Buyer can submit their complaints and objections regarding the product/service subject to sale to the consumer arbitration committee of the province/district where the product was purchased or the consumer's residence, within the monetary limits determined annually by the Ministry in December according to Articles 68 and following of Law No. 6502 on the Protection of the Consumer, or to the consumer court provided that mediation is sought as required by Article 73/A of the Law before filing a lawsuit. Decisions of the Consumer Arbitration Committee regarding disputes within the monetary limit are binding and are enforced in accordance with the provisions of the Execution and Bankruptcy Law on enforcement of judgments. No application to arbitration committees can be made for disputes exceeding the monetary limit.